Refund policy

DIVEVOLK Return Policy 

1.  We kindly request that any items purchased online be returned within 14 days from the date of purchase.
2.  For a successful return, we ask that the items are in their original packaging, unused, and in pristine condition as if they were new. Please ensure that all labels and tags remain untouched, and the item exhibits no indications of wear.
3.  To facilitate your return, we require the original receipt or packing slip as proof of purchase.
4.  Please be aware that items bought from third-party sellers or resellers should be returned to the respective sellers, adhering to their specific return policies. This also applies to orders made through platforms like amazon.com.


PROCESS
1. Download the RETURN FORM and fill in all the information. 
2. Send the Return Form  to aftersales@divevolk.com and we will send you the nearest address for the return.
3. Package your item(s) securely and include the original packing slip or a printed copy of your order confirmation email in the box with the item(s) you are returning. 
4. Ship the package with a reliable logistics company and send the tracking number to aftersales@divevolk.com
5. Upon receipt of your return, we will inspect the items and process the return within 14 business days.